Customer Service

Residential & Business Customers

Do you have a service problem, need sewer rate information or want to repair or install a sewer line? Along with the links provided on the left, our district staff can help as well. We are dedicated to providing the community with excellent customer service!

Working to Keep You Safe

Our staff are fully trained and equipped to comply with local, state, and federal safety and quality protocols for managing our sewer system. Additional information for customers to be aware of includes:

• Access to our public lobby and other facilities is now open to the public. Our office staff are available Monday - Friday from 7:30 a.m. to 4 p.m.  
• We continue to issue permits, schedule essential inspection appointments, and process grant and loan applications electronically by email, Monday through Friday. Email Administrative Staff.
• We can assist you with emergency service 24 hours per day, seven days per week. 

We only accept checks for payment of permits.

• Please continue to communicate with us by phone at 415- 259-2949 or email. To email individual staff members, visit RVSD Staff Contacts by clicking the link.