- Customer Service
If you have a public sewer emergency, such as a manhole overflow, leaking pipe, or smell or see sewage on the ground, please contact us immediately for a 24-hour response at 415-259-2949.
When leaving an emergency call, please provide your name, phone number, address, and cross street where the incident occurs.
Our business hours are Monday through Friday, 7:30 a.m. to 4 p.m. Calls and emails received after hours are answered the next business day. Emergency calls will be routed to our on-call staff for immediate assistance.
As an essential service, RVSD maintains daily operations and maintenance of approximately 200 miles of collection sewer lines and 19 pumping stations, and various capital projects, which are essential and must continue during this pandemic.
Our vital sewer infrastructure collects, pumps, and transports approximately four million gallons of wastewater per day to the Central Marin Sanitation Agency for treatment before discharge to San Francisco Bay.
During this unprecedented time, our number one priority continues to focus on protecting public health and the environment while also respecting the Governor’s Orders, including social distancing, personal protective equipment, and frequently washing our hands.
If you have a private property sewer emergency, please check the California Department of Consumer Affairs Contractors State License Board (CSLB) for information before hiring a plumbing contractor. Also, make sure any plumber you hire for a private property sewer emergency is familiar with District policies and programs.
Please note that Smoke Testing is conducted by RVSD throughout the community to help detect leaks in the pipes. Regular smoke testing is not a cause for concern.
Thank you! Your actions help us sustain public health and protect the environment.