How We Work to Achieve Our Goal
The District’s mission is to provide our customers with high quality wastewater collection service, through a system that has no avoidable sanitary sewer overflows, at the lowest sustainable cost, in order to protect public health and the environment. For more information about our mission and values, please see our Strategic Business Plan.
Be available and responsive to the needs of the public by:
- District staff is available to respond to emergency calls 24 hours a day, 365 days a year.
- Emergency calls are responded to within 45 minutes of being received.
- Board meetings are held on weekday evenings and items requiring public input are placed at the top of the agenda.
Perform preventive maintenance on all collection system components such as:
- The District's wastewater collection system is cleaned every 2 to 3 years, and known trouble spots are cleaned more often as needed to minimize backups.
- The District's pump stations are continually monitored by an automated/computerized Supervisory Control and Data Acquisition (SCADA) program, which reports problems via auto-dialer modems.
- Each pump station is manually checked daily.
- Routine maintenance is performed in response to work orders initiated by the computerized Pump Station Maintenance Management System.
Proactively identify and correct public sewer system defects by:
- When District crews encounter a system defect, they submit a Work Request detailing the defect so it can be prioritized for rehabilitation. We work cooperatively with local, state and federal agencies.
- The District works to coordinate sewer replacement projects with projects undertaken by local agencies and municipalities.
- The goal is to assist local agencies and municipalities as the need arises in emergency situations.
- Comply with requirements of the State Water Resources Control Board (SWRCB); the San Francisco Bay Regional Water Quality Control Board; the U.S Environmental Protection Agency; the California Department of Fish and Game; County, State and Federal Health and Safety Regulations; and State and Federal Labor Codes and Regulations.
Uphold the District's standards and specifications on newly constructed public and private sewers by:
- A District Inspector must approve the installation of all new private side sewers and all new connections to the public sewer within the District's boundaries.
- A District Inspector supervises the installation of all new public sewer lines and the rehabilitation of all existing sewer lines.